CUSTOMER SERVICE

Ordering Info.

Our Shopping Cart is safe and secure. Once you've found an item you're looking for, click on the "BUY NOW" link to move the item into your shopping cart. Placing an item in your shopping cart doesn't commit you to purchase the item. You can change your order at any time while you continue browsing our site for other merchandise that may interest you.

To examine your selections at any time, just click on the "CHECK OUT/VIEW CART" on the top right of the page. Your shopping cart will reflect the items you've selected, their prices, and a subtotal. You'll also be able to change quantity, delete item, continue shopping and checkout. To change a quantity on a particular item, simply type in the new amount. Then select "CHANGE" to automatically adjust your subtotal. If you would like to delete an item from your list, simply click on "DELETE". To shop for more merchandise, click on "CONTINUE SHOPPING". Once you're ready to complete your order, click on "CLICK TO ORDER" n the bottom left side of the check out page.

Complete the order form. Please ensure that your billing information is exactly as it appears on your credit card billing statement. Any error in completing this form may result in the delay or cancellation of your order. Upon completion of the form, click the "ENTER AND CLICK TO CONTINUE TO SECURE SERVER" button. If your submission is either incomplete or incorrect, you will be prompted to edit and resubmit the order form.

There is a $30 minimum for website orders,  phone orders, and fax orders. International oders please call.

Shipping Method

SURFACE CARRIERS
UPS (United Parcel Service)
UPS BROWN, or ground, delivers within seven days from date of shipment to any point in the continental U.S.A. excluding Hawaii & Puerto Rico.

AIR DELIVERIES
99% of UPS RED or UPS BLUE orders received before 3:00 P.M. Eastern Time, 12:00 Noon Pacific Time, will be shipped the same day. UPS guaranteed arrival dates good only for U.S.A. or your money back. Upon customer request, other carriers may also be used.

UPS RED
Next day air, delivers within the next working day guaranteed in the contnental U.S.A. by UPS.

UPS BLUE
2nd day air, delivers within the 2nd working day guaranteed in the contnental U.S.A by UPS.

UPS ORANGE
3 Day Select, delivers within the 3rd working day guaranteed in the contnental U.S.A. by UPS.

Payment Method

C.O.D. (CASH ON DELIVERY):
No personal checks accepted. Company checks are accepted up to $200.00 maximum (Unless arranged with your sales Rep). Money orders, cashier checks or cash is required for orders over $200.00 unless paid by credit card (we will notify the customer of the exact invoice amount prior to shipment or fax invoice upon request only). Customer will pay shipping charge based on the UPS freight chart and a C.O.D. Charge of $5.00 per box Plus $2.95 Handling per order.

SAVE THE C.O.D. CHARGE: USE YOUR CREDIT CARDS.
VISA, Mastercard, American Express & Discover Cards are honored. Please have your valid card number and expiration date handy when placing an order

Note: There is a $20.00 service charge for any returned check in addition to all legal expenses if action is taken. A one time Non Sufficient Funds check automatically places the customer on a C.O.D. Cash or credit card basis only. C.O.D service available in the USA only. No prepaid orders.

CHECKS:
We accept Cashiers checks, certified Checks & money orders Note: Company Checks are accepted up to $200.00 maximum (Unless arranged with your sales Rep).

Please make check payable to: MOTEVA/ELECTROSOUND

CREDIT CARDS
VISA, Mastercard, American Express, Discover Card. Please have your valid card number, expiration date and full name on the card.

BANK DRAFT
Checks in U.S. dollar currency only.


Pricing and Return Policy

PRICING POLICY
We don't assume responsibility for typographical errors. All prices, terms and conditions,and other charges provided herein are subject to change at any time without prior notice. Moteva/Electrosound reserves all legal rights to refuse to sell the listed products.

RETURN POLICY PROCEDURE
Call your sales representative to request a return authorization [R.A.#] which will be valid for 30 days. To receive a credit or refund, parts must be returned within 30 days in Its original packing & in a reselling condition with all packaging material; otherwise, it will be returned to the shipper. A 30 day warranty is available for product replacement unless otherwise stated. Replacement and exchange are for the same item numbers only.

A 15% restocking charge will be imposed on parts and a 20% restocking charge will be imposed on test equipment returned due to customer errors. We take No returns on Text Books & Software.

WARRANTY SELLER LIABILITY
Since Moteva/Electrosound, the seller, only acts as the distributor of its products, it gives no guarantees. Guarantees may be provided by the product manufacturer or supplier. Our liability is limited to refund of the purchase price for the individual part only, if it is found to have a manufacturers defect. No warranties will apply if the products are in any way altered or modified after delivery by seller. Moteva provides No Warranty on batteries.

WEB-SITE DISCLAIMER

All information provided on this web-site is subject to change without notice. Moteva/Electrosound has made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, Moteva/Electrosound does not warrant the accuracy of information obtained from this web-site. All materials posted on this site are "as is" and without warranties express or implied. Moteva/Electrosound disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Moteva/Electrosound does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components. Moteva/Electrosound does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.

TRADEMARKS

This web-site contains many Moteva/Electrosound and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web-site including copyright, trademarks, trade secret and patent rights are reserved. Access to this web-site does not constitute a right to copy or use any of the intellectual property of Moteva/Electrosound or its suppliers. Statutory notice contained herein represents trademark status in the United States.

All Prices Subject to Changes Without Prior Notice